Hi all here is the feed back from our Hardware host

UK Network Issues - 2017-04-06

Hello all,

First off, let us start by apologising for the diffuculties faced this evening to any of those affected.

This announcement will give the breakdown of events, as well as being kept updated with any further information.

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All times are in BST (GMT+1)

6:30pm - Reports of network related issues, ddos suspected

Investigation showed that whilst there were ddos attacks coming in over our network, nothing was large enough to cause any real issues. Contact was made with the service providers who confirmed no issues were on their end, but a small amount of traffic was inbound, which was abnormal.


7:00pm - UK Datacenter contacted

Following up messages, we asked them to inform us of any issues, again, nothing was reported.

This was followed up around 8:00pm after no improvements had been made for any reasonable amount of time.


8:30pm - Chief Tech Officer responds

He explained a few things, confirmed some bits we knew, but overall gave no further indications as to the potential issue.


9:00pm - Company Director

GD director contacts the DC owner, who contacts the main network owner, they begin work diagnosing and fixing.


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IMPORTANT - As our master server for the control panel is located in the UK DC, it may appear that servers outside in other locations (non-UK) are offline, they should still remain online, with the only panel affected.

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Once again, we would like to apologise for this untimely, and uncharacteristic network issue, thank you all for your patience during this time.

Kindest Regards
The GamingDeluxe Team




Thursday, April 6, 2017

UK Network Issues #2 - 2017-04-07

In the early hours of this morning, a new backhaul redundancy link was added to our core router linking us to the DC Junipor Network this will negate any further issues as exprienced yesterday for which we sincerly apologise. The cause for the loss of connectivity on our backhaul transit is being investigated. while we still had multiple 10GE fibre carriers redundancy available, some ISP/routes were effected more than others.

Friday, April 7, 2017